Refund Policy
When refunds are possible, how requests are assessed and how to ask for one.
Last updated: 9 October 2026
A Hosting services FiveM & Discord bots
Requests for FiveM Hosting and Discord Bot Hosting are assessed per situation.
A service that has already been activated or provisioned can be treated differently from a service that has not been delivered yet. Your statutory consumer rights remain applicable where they apply.
B Digital marketplace products Marketplace
Digital files can be made available immediately via My Downloads. Once digital content has actually been delivered or made available for download, different rules may apply to a refund or withdrawal.
We handle requests carefully and in line with the law. If a product does not work as described, contact support and we will look at a suitable solution.
C Double or incorrect payments Payments
Open a ticket. We will check the transaction and invoice and correct the payment where it was made in error.
D Technical problems Support first
If something does not work, contact support first so we can help you. If a product demonstrably cannot be delivered, we will look at a suitable solution, which can include a refund.
E Chargebacks Payments
Please contact support before starting a chargeback, so we can try to resolve the issue directly. Fraudulent or abusive chargebacks can lead to an investigation and a temporary restriction of services.
F How to request a refund Request
Open a ticket via the support ticket system and include:
- your account
- the invoice number
- the product or service
- the reason for your request