Privacy Policy

1 Data we may process

• name and email address
• account details
• order and invoice details
• IP address and technical logs
• support and ticket details
• service details needed to run your hosting service

2 Why we use your data

• managing your account
• processing and delivering your order
• providing hosting services
• invoicing
• providing support
• security and fraud prevention
• the technical operation of our services

3 Payments

Payment details may be processed in part by payment providers. We do not store full payment card details ourselves.

4 Hosting and server management

To create and manage your server we process technical service details, such as the server configuration, resource allocation and the identifiers that link a server to your account.

5 Logs

We keep technical logs for security, troubleshooting and the prevention of abuse.

6 Cookies

The website uses cookies that are necessary for logging in and keeping your session, and functional settings such as your display preferences.

7 Sharing with third parties

We only share data when this is necessary to deliver our services, for example for hosting infrastructure, payments, email delivery and technical services, or when we are legally required to.

8 Retention

We do not keep personal data longer than necessary for providing our services, legal obligations, administration and security.

9 Security

We use secure connections, limit access to data and apply technical and organisational measures. No system is completely secure, so we cannot give an absolute guarantee.

10 Your rights

Where applicable, you can ask us for access to, correction of or deletion of your personal data, or object to certain processing.

11 Contact

For privacy requests or questions, open a ticket via the support ticket system.